Refund Policy

Fair and transparent refund process for our customers

Last Updated: January 2025

Quick Summary

We offer a 7-day refund policy for unused credits. Refunds are processed within 5-10 business days to your original payment method.

7-Day Money-Back Guarantee

We stand behind our service. If you're not satisfied with your purchase, you can request a full refund within 7 days of purchase for any unused credits.

Request must be made within 7 calendar days of purchase
Credits must be unused or minimally used (less than 10% of purchased credits)
Your account must be in good standing with no policy violations
Original payment method must be valid for refund processing

What Can Be Refunded?

Refundable

• Unused subscription credits within 7 days
• Unused purchased credit packs
• Pro subscriptions (first month only, if minimally used)
• Service failures or technical issues on our end

Non-Refundable

• Credits already used for image generation
• Subscriptions after 7 days or after significant use
• Discounted or promotional credit purchases
• Services properly delivered as described

How to Request a Refund

Contact Our Support Team

Email mijika666@gmail.com or use our support form with your refund request

Provide Required Information

Include the following details for faster processing:

• Your account email address
• Transaction ID or order number
• Date of purchase
• Reason for refund request

Review Process

Our team will review your request within 1-2 business days and verify eligibility

Refund Processing

Once approved, refunds are processed within 5-10 business days to your original payment method

Refund Processing Timeline

Review Time:1-2 business days
Processing Time:5-10 business days after approval
Total Time:7-12 business days from request to receipt

Note: Bank processing times may vary. Some financial institutions may take an additional 3-5 business days to post refunds to your account.

Refund Methods

Refunds are issued to the original payment method used for the purchase:

Credit/Debit Card: Refunded to the original card
PayPal: Refunded to your PayPal account
Bank Transfer: Processed to your original bank account

Special Circumstances

Technical Issues or Service Outages

If you experience technical problems or service outages that prevent you from using purchased credits, contact us immediately. We may issue refunds, credit extensions, or compensatory credits at our discretion.

Service Unavailability

Extended service outages (more than 24 hours) may qualify for pro-rated refunds or credit extensions, regardless of the 7-day window.

Account Suspension or Termination

If your account is suspended or terminated due to policy violations, refunds are not available. For account-related issues, please contact support@imagenanobanana.com.

Important Note About Chargebacks

Initiating a chargeback without first contacting us may result in permanent account suspension. Please always contact our support team first to resolve any billing disputes. We're committed to fair resolution of all payment issues.

Contact Us for Refunds

mijika666@gmail.com

Business Hours

Monday - Friday, 9:00 AM - 6:00 PM EST

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